For moderators handling a heated exchange, repeated rule-breaking, or a disagreement that is spilling across threads. Describe what happened and paste the relevant rules to get a step-by-step moderation plan, a member-facing message, or alternate wording for a boundary. You leave with response options tied to the community’s stated rules, ready for your review before you act.
Conflict Handling
Plan a response to an online community dispute using its rules and moderation history.
Use Conflict Handling
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What it writes
- A moderator message for the dispute
- A step-by-step moderation plan
- Alternative boundary-setting phrases
How to use it
In your first message, include a neutral timeline, the exact rule at issue, any prior warnings, and what outcome you want. That context makes the suggested response and next steps fit the dispute.
What you bring
- Neutral account of what happened
- Relevant community rules and moderation norms
- Prior actions and desired outcome
- Access to the relevant community rules
A good fit for
- A member exchange is escalating and you need a measured moderator reply
- You need consistent next steps for a dispute under your community rules
- A boundary-setting message needs a calmer tone without losing its point
Ways to start
A few requests this Agent can handle.
Two members are arguing in our gardening forum about pesticide use, and personal insults started. Our rule bans attacks on members. Write a calm moderator reply asking them to stop.
A user has posted the same off-topic complaint in three channels after one warning. Our rules prohibit spam. Suggest a step-by-step moderation plan that gives them a chance to comply.
Make this moderator message less accusatory but keep the boundary: “Stop derailing the thread or you’ll be banned.” Our group asks members to keep discussion on topic.
Good to know
This workspace provides text assistance.
- Threats or emergencies needing immediate safety action
- Legal advice or formal investigations
- Cannot verify member claims or inspect community channels
- You decide whether and when to apply moderation actions
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Can I use the response in my work?
Use it as a draft to review and adapt. Verify calculations, facts, rights, and suitability before relying on it. Do not provide information you do not have permission to share.
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