Checkout creates or uses your Ai-GEN account. Once your payment is confirmed, you can start using your Agent. Open it from your order confirmation or account.
Payments are generally non-refundable after access is activated, including for disliked, inaccurate, or unsuitable responses. Cancellation stops future renewals; it does not request a refund. Your legal rights still apply. Read the billing and cancellation policy
Plan facts, refunds, and privacy
Agents provide AI-generated text assistance. They do not send messages, connect to your accounts, process uploaded files, or create finished media files.
Usage limits and service availability apply. Access does not promise unlimited use or guaranteed results.
Chat connection safeguard: 50 counted session openings per account, shared across Agents. The counter resets one hour after the last counted opening.
At the limit, another session opening is refused until the counter resets. An unsuccessful connection attempt can still count.
Opening a session is different from sending a message. This safeguard is not a message allowance. Usage and availability limits may also apply within a conversation.
The individual-Agent and all-Agent plans use the same account-wide connection safeguard. Opening an Agent chat requests a session; refreshing, opening another tab, or reconnecting can request another. Revising in an already connected conversation does not itself call this session-opening endpoint.
A refused opening does not add to the count or extend its reset. When the reset time is available, the workspace shows when to try opening the Agent again. The connection safeguard does not specify how many useful drafts or messages a subscription includes.
Manage future renewals in Account & Billing → Subscriptions. Cancellation and a refund are different actions.
Payments are generally non-refundable after access is activated, including for disliked, inaccurate, or unsuitable responses. Cancellation stops future renewals; it does not request a refund. Your legal rights still apply.
Your prompts and relevant context are sent to the enabled AI service to generate a response. Avoid confidential, regulated, highly sensitive, or unnecessary personal information. Retention and deletion depend on the service and provider; read the Privacy Policy before sharing work.
For billing or access help, email help@ai-gen.co. Include your account email, order number, Agent name, and a short description of the issue. Do not send passwords, payment-card details, or confidential prompts.
If a payment has already been taken but access is missing, review your existing order and contact support before buying again. Report duplicate charges or billing errors through the same route. Any remedy follows the billing policy and applicable law.
For librarians, educators, and digital resource managers dealing with blocked logins or barriers for patrons using assistive technology. Map common access failures to likely causes, build a step-by-step troubleshooting checklist, and compare options such as proxy access, single sign-on, and accessible formats. Leave with a patron support script and a prioritized plan for improving access across your collection.
What it writes
Digital resource access troubleshooting checklist
Patron login support script
Digital access technology comparison table
How to use it
In your first message, name the resource, login route, patron device and location, and the exact error or barrier. That narrows troubleshooting to the access step most likely to be failing.
This workspace provides text assistance.
What you bring
Resource and platform names
Patron device, location, and error symptoms
Current login method
Know which resource or access step fails
A good fit for
Patrons report they cannot reach licensed databases from home
Screen reader users struggle with your ebook or journal platform
You are comparing proxy access with single sign-on for library users
Ways to start
A few requests this Agent can handle.
Our patrons get a login loop when they access JSTOR from home through EZproxy. What should we check first?
A student using NVDA cannot navigate our ebook reader's chapter list. Help me prepare questions for the vendor and a workaround.
We serve 12,000 students and use a campus login. Compare proxy access and single sign-on for our library databases.
What this Agent does not do
It does not carry out actions in other applications.
Live repair of library authentication systems
Formal accessibility compliance certification
Cannot inspect your website, login settings, or vendor platform
Cannot verify accessibility or resolve live account failures
Choose where you want to work
Ai-GEN Agents
Use a text workspace here on Ai-GEN with access to one selected Agent or the all-Agent plan. Review the Agent’s own offer and limits.
GPTs on ChatGPT
GPT links open on ChatGPT. OpenAI’s account, access, and usage requirements apply separately. An Ai-GEN purchase does not include a ChatGPT subscription.
Skills
Skills are coming soon and are not included in these Agent offers.
Before you subscribe
What am I buying?
Choose access to this named Agent or the all-Agent plan. The offers above show the current price, billing frequency, and exact scope. GPTs on ChatGPT and future Skills are separate.
What happens after payment?
Checkout creates or uses your Ai-GEN account. Once your payment is confirmed, you can start using your Agent. Open it from your order confirmation or account. Choose a starter task, add your inputs, and send your first request.
Can I cancel?
Yes. Manage cancellation under Account & Billing → Subscriptions. Review the status and cancellation details shown there before confirming.
What if the response is not right for me?
Payments are generally non-refundable after access is activated, including for disliked, inaccurate, or unsuitable responses. Cancellation stops future renewals; it does not request a refund. Your legal rights still apply. Read the billing and cancellation policy
Can I use the response in my work?
Use it as a draft to review and adapt. Verify calculations, facts, rights, and suitability before relying on it. Do not provide information you do not have permission to share.
Can I paste work or client information?
Your request and relevant context are sent to the enabled AI service to generate a response. Use placeholders and share only the minimum information you have permission to send. Avoid confidential, regulated, highly sensitive, or unnecessary personal information; removing names alone does not make restricted material suitable. Review the Privacy Policy before sharing work
What if I have paid but cannot open the Agent?
Sign in with the account used for the purchase and review your existing order in Account & Billing. Contact support with your account email, order number, Agent name, and a short description of the issue before buying again. Do not send passwords, payment-card details, or confidential prompts. Contact support
