For support leads and small teams starting or reshaping a knowledge base, get a category map, article titles, and suggested links between related topics. Paste notes or existing article text to group information by what readers need to do, such as resetting a password or requesting a refund. Leave with an outline and a review checklist for keeping entries current.
Knowledge Bases
Build a searchable knowledge base plan from notes, articles, and team questions.
Use Knowledge Bases
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What it writes
- Knowledge base categories and article titles
- A topic map with suggested cross-links
- An article review checklist
How to use it
In your first message, name the audience, the top questions they ask, and any terms your team uses. Paste a few real support questions so the article titles match how readers search.
What you bring
- Who will use the knowledge base
- Topics, notes, or existing article text
- Preferred terms or category rules
- Choose the audience and main purpose
A good fit for
- Planning a help center for a new software product
- Sorting scattered support notes into useful article topics
- Finding gaps and link opportunities across existing help articles
Ways to start
A few requests this Agent can handle.
Plan a help center for a 20-person payroll software company, covering setup, pay runs, tax forms, and troubleshooting.
Group these support notes into article topics for an online store: customers ask about late parcels, returns, discount codes, and damaged orders.
Suggest links and a quarterly review checklist for articles about account setup, password resets, two-factor login, and account recovery.
Good to know
This workspace provides text assistance.
- Publishing or maintaining a live help center
- Cannot inspect files or connect to your knowledge base
- Cross-links are suggestions, not live links
Before you subscribe
What am I buying?
One monthly subscription that opens this Agent and every other Agent on Ai-GEN. Cancel from Account & Billing.
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Checkout creates or uses your Ai-GEN account. When payment and entitlement are confirmed, the purchased Agent opens. Choose a starter task, add your inputs, and send your first request.
Can I cancel?
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Can I use the response in my work?
Use it as a draft to review and adapt. Verify calculations, facts, rights, and suitability before relying on it. Do not provide information you do not have permission to share.
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