For brand managers and researchers reviewing social mentions, this chat groups pasted posts by topic, labels the tone, and surfaces recurring praise, complaints, and questions. Compare two time periods or campaigns when you paste both sets of posts. Leave with a sentiment summary, the themes driving reactions, and suggested response priorities based on the material you share.
Social Listening
Analyze pasted social posts to spot sentiment, recurring complaints, and emerging brand themes.
Use Social Listening
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What it writes
- Sentiment and theme summary
- Ranked list of recurring complaints
- Suggested response priorities
How to use it
Include the platform, date range, campaign context, and a representative batch of posts in your first message. Paste both periods when you want a comparison, so changes in reactions have a useful baseline.
What you bring
- Pasted posts or mention excerpts
- Brand, product, or campaign name
- Time period for the mentions
- Copy the posts into the chat
A good fit for
- Reviewing customer reactions after a product launch
- Finding recurring complaints in a batch of brand mentions
- Comparing audience responses across two campaign periods
Ways to start
A few requests this Agent can handle.
Here are 40 posts about our new oat milk launch. Group the main reactions, separate praise from complaints, and flag the most common product concerns.
Compare these mentions from before and after our price increase. What changed in sentiment, and which objections appear most often?
Review these posts about our delayed deliveries. Sort the complaints by theme and suggest which issues our community manager should address first.
Good to know
This workspace provides text assistance.
- Live monitoring or collecting social posts
- Publishing replies or managing social accounts
- Cannot access live platforms or fetch mentions
- Findings cover only the posts pasted into chat
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Can I use the response in my work?
Use it as a draft to review and adapt. Verify calculations, facts, rights, and suitability before relying on it. Do not provide information you do not have permission to share.
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